Contact

Most questions about how ordering works are answered in the FAQ (/faq): pickup or local delivery, items weighed after ordering, paying by Zelle or Venmo, cancelling an order, family members receiving orders, and deleting your account.

Refunds and cancellations are covered in the Refund Policy (/refund-policy). What it costs to sell, and how to open a shop, are on the Pricing page (/pricing).

Start with the shop: open the order on your Orders page and use "Contact the shop". The shop owner packed your goods and can answer fastest.

If the shop does not respond within a day, email support@everygrocer.com with the order number.

everygrocer does not ship anything. For local delivery the shop owner arranges a local driver and sets the delivery time with you, so questions about when or where go to the shop owner through "Contact the shop". If you agreed to texts at checkout, we text you when the time is set, when the driver is on the way and when the order is delivered; reply STOP to stop them.

Drivers do not need an everygrocer account: a shop owner invites them and they work from a private link. If your driver link stopped working, ask the shop owner to resend it — resending replaces the old link.

There are no passwords: you sign in with a one-time link or code sent to your email, or with Google. If a sign-in email does not arrive, check your spam folder and try again from the sign-in page.

You can delete your account yourself from the Account page; the account deletion page (/account-deletion) explains what is removed and what has to be kept. To get a copy of your data, email privacy@everygrocer.com from the address on your account.

Write from the email address on your account, and include the order number if it is about an order — it is shown on your My orders page. For a problem with goods, a photo helps. A person reads every message sent to support@everygrocer.com and privacy@everygrocer.com.

What it costs and how to start are both on everygrocer.com/pricing — the button at the bottom of that page opens the shop form. Questions about onboarding, payouts or fees: support@everygrocer.com.

To see, export or delete the data we hold about you, email privacy@everygrocer.com from the address on your account.

Every listing on everygrocer is written and photographed by the shop owner. If something should not be there — a prohibited item, something unsafe to eat, a misleading listing, or a shop that looks fake — use the Report link at the bottom of any product or shop page. A person reads every report. Reporting does not take anything down on its own: we look first, then decide.

Bugs and security issues: support@everygrocer.com. For security reports please include steps to reproduce; we read every one.

everygrocer is operated by Anureka Inc., a Delaware corporation.

Mailing address: 8 The Green, Suite B, Dover, DE 19901, USA

For card orders Anureka Inc. is the merchant of record — the charge on your statement reads "everygrocer". Written notices can be sent to the address above or to support@everygrocer.com.