Questions and answers

everygrocer is an online market for neighborhood grocery shops. Independent local shop owners list fresh produce, dry goods and home cooking, and customers nearby buy straight from them — then pick the order up or have it brought by a local driver.

It is not a supermarket and it does not ship. everygrocer does not grow, buy, store or handle any product; each shop owner is the seller of their own goods. everygrocer is operated by Anureka Inc.

Independent shop owners in the neighborhood — home kitchens cooking prepared food, small farms and growers, and neighbors who bring in goods that are hard to find locally. Each one sets their own prices, order cutoffs and pickup or delivery arrangements, and writes their own product descriptions and allergen labels.

Browse the market, add items to your cart and check out. At checkout you choose pickup or local delivery and pay. You sign in with a Google account or a one-time link sent to your email — there are no passwords.

Your order, its status and a "Contact the shop" button are on your My orders page afterwards.

Either, depending on the shop. Pickup means collecting the order from the shop owner; the exact spot is shared after you order. Local delivery means the shop arranges a local driver and sets the delivery time with you, and we text you when the time is set and when the driver is on the way. Nothing is shipped by mail or courier, and there is no delivery across state lines.

Shops are currently selling in Sunnyvale, CA. The up-to-date list is on the "Shops near you" page (/near).

Whether delivery costs extra is up to each shop — some charge a delivery fee, some waive it above an order amount. Any delivery fee is shown before you pay.

Some items — prepared meals especially — are sold in rounds: a round has an order cutoff, a pickup day and a pickup place. After the cutoff that round is closed, even though the items still show. The shop page tells you when the next round opens, and you can ask to be emailed when it does.

Many fresh items are sold by weight. Some are weighed before listing and show a fixed price. Others are weighed after you order: the listing shows an estimated price range, your card is saved but not charged, and nothing is held on it. Once the shop owner weighs your items, your card is charged the actual weight at the listed per-weight price.

A final price inside the range shown is not grounds for a refund. If it falls outside that range, or you think a weight is wrong, contact the shop.

Some shops accept Zelle or Venmo as well as cards. That money goes directly from you to the shop owner — everygrocer never receives, holds or transfers it and cannot reverse it. Zelle has no buyer protection, so only send to the account shown on your order page and put the order code in the memo.

The shop owner releases the order once they see the money. A Zelle or Venmo order that is not paid within 24 hours is cancelled automatically. Card payments are processed by Stripe; everygrocer never sees your full card number.

No. You pay the prices the shop sets, plus a delivery fee if the shop charges one. everygrocer’s fee is paid by the shop owner out of their sales.

Open the order on your My orders page and use "Contact the shop" — describe the problem and add a photo if you can, ideally the day you receive the goods. The shop owner responds first and can refund in full or in part. everygrocer can also refund a card order, for example if the shop owner does not respond or the order was never handed over. If you cannot reach the shop, email support@everygrocer.com with the order number.

Card refunds go back to your card, usually within 5–10 business days. Zelle and Venmo payments can only be returned by the shop owner. Spoiled, damaged or missing items are usually refunded; goods that were fine at hand-over, orders not picked up in the pickup window, and natural variation in produce usually are not. The Refund Policy (/refund-policy) has the details.

The shop owner. Product descriptions, ingredients, photos and allergen labels are written by the shop owner, and everygrocer does not inspect or test any product. Prepared food may come from home kitchens that also handle common allergens. If you have a food allergy, contact the shop owner before ordering — do not rely on the label alone.

Shop owners must hold any permits their locality requires to sell food, such as a cottage food registration or a retail food permit. You can report a listing that looks unsafe or misleading from the Report link on any product or shop page.

Use "Open a shop" in the top bar. You need to be 18 or older and have a way for customers to pay you — a Zelle email or a Venmo username is enough. No SSN, business name, card on file or Stripe account is required. Taking card payments through Stripe is optional and can be turned on later.

Opening a shop is free: no monthly fee and no listing fee. You pay only on orders you actually sell — a 10% commission, never more than $10 per order — plus, on card orders, Stripe’s processing cost (2.9% + 30¢) passed through at cost. Commission on Zelle and Venmo orders is settled afterwards; owing more than $50, or leaving it unpaid too long, pauses the shop until it is paid. The full breakdown is on the Pricing page (/pricing).